GDPR Compliance

Effective Date: September 1, 2026

Overview

Lagoon-lumen is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we fulfill our obligations as a data controller and explains your rights as a data subject.

Data Controller Information

Lagoon-lumen
42 Stonegate
York YO1 8AS
United Kingdom
Email: [email protected]

Principles of Data Processing

We process personal data in accordance with the following principles:

• Lawfulness, Fairness, and Transparency: We process data lawfully and inform you about how and why we use your information
• Purpose Limitation: We collect data for specific, explicit purposes and do not use it for incompatible purposes
• Data Minimization: We collect only the information necessary for our stated purposes
• Accuracy: We take reasonable steps to ensure personal data is accurate and up to date
• Storage Limitation: We retain data only as long as necessary for the purposes for which it was collected
• Integrity and Confidentiality: We implement appropriate security measures to protect against unauthorized access or processing

Legal Bases for Processing

We process personal data under the following legal bases:

Consent

When you provide explicit consent for specific processing activities, such as subscribing to communications. You may withdraw consent at any time by contacting us.

Contract Performance

When processing is necessary to fulfill contractual obligations related to consulting services you have engaged.

Legitimate Interests

When processing serves our legitimate business interests, such as improving services or preventing fraud, provided these interests do not override your fundamental rights and freedoms.

Legal Obligation

When processing is required to comply with legal or regulatory requirements.

Your Rights Under UK GDPR

Right of Access

You have the right to obtain confirmation of whether we process your personal data and to receive a copy of that data. We will provide this information within one month of your request.

Right to Rectification

You may request correction of inaccurate or incomplete personal data. We will make corrections within one month.

Right to Erasure

You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when you object to processing.

Right to Restriction of Processing

You may request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You may request transfer of your personal data to another service provider in a structured, commonly used, machine-readable format.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests.

Rights Related to Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal effects or similarly significant impacts on individuals.

How to Exercise Your Rights

To exercise any of these rights, submit a request to [email protected]. Please include:

• Your full name and contact information
• A description of the right you wish to exercise
• Any relevant details to help us locate your information

We will respond to requests within one month. In complex cases, we may extend this period by two additional months and will inform you of such extensions.

Data Security Measures

We implement technical and organizational security measures appropriate to the risks presented by our processing activities, including:

• Encryption of data in transit and at rest
• Access controls limiting who can view or modify personal data
• Regular security assessments and vulnerability testing
• Staff training on data protection principles and practices
• Incident response procedures for data breaches

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. If the breach poses a high risk to you, we will also notify you directly without undue delay.

Third-Party Data Processors

When we engage third-party service providers to process data on our behalf, we ensure they provide sufficient guarantees regarding technical and organizational security measures. We maintain written agreements with processors that specify their obligations under UK GDPR.

International Data Transfers

If we transfer personal data outside the United Kingdom, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for intra-organizational transfers

Data Retention Periods

We retain personal data based on the following criteria:

• Client project data: retained for six years following project completion for legal and business purposes
• Inquiry data: retained for two years if no engagement results
• Website analytics: retained for 24 months
• Marketing communications: retained until consent is withdrawn or three years of inactivity

Right to Lodge a Complaint

If you believe we have not complied with UK GDPR requirements, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Telephone: 0303 123 1113
Website: ico.org.uk

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or direct notification. Please review this page periodically to stay informed about how we protect your data.