Privacy Policy

Last Updated: September 1, 2026

Introduction

Lagoon-lumen is committed to protecting your privacy and ensuring transparency about how we handle personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the rights you have regarding your personal information.

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit inquiry forms or contact requests
• Correspond with us via email
• Engage our consulting services
• Subscribe to communications or updates

This may include your name, email address, organization name, job title, and details about your environmental objectives or project requirements.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referring website addresses

This information is collected through cookies and similar technologies. See our Cookies Policy for more details.

How We Use Your Information

We use collected information for the following purposes:

• Responding to your inquiries and providing requested information
• Delivering consulting services and project deliverables
• Communicating about projects, proposals, and service updates
• Improving our website functionality and user experience
• Complying with legal obligations and regulatory requirements
• Protecting against fraud, security threats, and legal liability

Legal Basis for Processing

We process personal information based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: When processing is necessary to deliver services you have requested
• Legitimate Interests: When processing serves our legitimate business interests while respecting your privacy rights
• Legal Obligation: When required by applicable laws and regulations

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information with:

• Service Providers: Third-party vendors who support our operations, such as hosting providers and email services, under strict confidentiality agreements
• Professional Advisors: Legal counsel, accountants, or other professional advisors when necessary for business operations
• Legal Authorities: When required by law, legal process, or to protect rights, property, or safety

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request limitation of how we process your information
• Objection: Object to processing based on legitimate interests
• Portability: Request transfer of your information to another service provider
• Withdraw Consent: Withdraw consent for processing activities where consent was the legal basis

To exercise these rights, contact us at [email protected]. We will respond to requests within one month.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

International Data Transfers

Your information may be processed in countries outside the United Kingdom. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending direct communication. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Contact Information

For questions or concerns about this Privacy Policy or our data practices, contact us at:

Lagoon-lumen
42 Stonegate
York YO1 8AS
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.